The Razer Basilisk X HyperSpeed is a gaming mouse that features Razer’s HyperSpeed wireless technology for ultra-low latency and a flawless connection. It also comes with a 5G optical sensor for precise tracking, ensuring you have a wonderful gaming experience.
Although this is a premium product, there have been multiple complaints where users claim that their Basilisk X Hyperspeed isn’t working properly, or not working at all.
The majority of the cases reported are either found to be a failing Bluetooth problem, dongle, or battery/power problem, and we’ll be giving you steps on how to solve them in this article.
Razer Basilisk X Hyperspeed Not Working: Possible Causes
Before we get into how to fix each of these issues, let’s first of all, explore what may cause them to occur in the first place.
Mouse not in 2.4 GHz HyperSpeed/Dongle Mode
This is often the case if you’re frequently using your Basilisk X Hyperspeed on multiple PCs – the 2.4GHz Hyperspeed/dongle mode for one, and Bluetooth mode for the other.
If you’ve previously been using the dongle mode on your regular PC, and for some reason, it gets switched to Bluetooth mode, and paired on another device, then your mouse will most likely not work till you switch it back to dongle mode.
To switch between connection modes, you can use the mode slider on the bottom of the mouse. There are three selections; Bluetooth mode, Power off mode, and 2.4GH HyperSpeed mode.
Bluetooth is Paired to Another Device
The Razer Basilisk X HyperSpeed is only able to pair via Bluetooth with one PC at a time. If you happen to be a regular user of the Bluetooth mode and have it paired to one PC earlier, you won’t be able to use it on another PC unless it’s unpaired. This is the case whether the paired PC is turned on or not.
Extra Keys Not Doing Anything
If you’re able to get your mouse to pair with your PC or connect through the dongle, this shouldn’t be much of a problem. If you find that the traditional right-click and left-click buttons are working, then your issue lies within the macro configuration. To configure macros, you need to install Razer Synapse 3 and assign macros to the specific keys – we’ll explain this in the next section.
Although this may be a no-brainer to some of us, it’s worth adding to the list as it could be the only problem you’re facing with your mouse. Their battery status indicator is located on the DPI button, and it will blink red twice in repeated intervals when it’s less than 5% till it’s completely drained.
To check the battery level, turn on the mouse, then long-press the DPI button for about 3 seconds then the status indicator will light up to show the battery level. Green is for above 50%, orange is for any level between 50% and 25%, then red is for levels below 25%.
Razer Basilisk X Hyperspeed Not Working: How to Fix
Just as there are only a few reasons why your Basilisk X HyperSpeed is not working, there are only a handful of solutions you can explore. Other than this, you’re most likely being faced with an issue with the hardware component.
Connect Using the 2.4GHz HyperSpeed/Dongle Mode
If you’re able to confirm that your battery is in good condition, then the easiest way to get the mouse to start working again is to connect via the USB dongle. Here are some Steps on how to connect the Razer Basilisk X Hyperspeed using the USB dongle mode.
- Take out the wireless USB dongle from the top cover of the mouse.
- Connect the wireless USB dongle to a USB port on your OC
- Switch the mode slider to the 2.4GHz position – you’ll find it at the bottom of the mouse
- Your mouse should automatically pair with your USB dongle.
To confirm successful pairing, you should see a white light on the DPI button. While that’s the case, if paring doesn’t occur immediately, you can troubleshoot by long-pressing the DPI button for about 5 seconds, and if the problem persists, try restarting your PC.
Try Connecting Using the Bluetooth Feature
If by any chance, you happen to have lost your USB dongle, connecting via Bluetooth is the next best thing. To connect via Bluetooth, you want to make sure you’re not paired in any other device earlier as this will prevent it from working. Simply switch the mode slider to the Bluetooth position, and turn on Bluetooth on your PC.
Next, wait for Razer Basilisk X HyperSpeed to be listed above available devices, then select it. Your mouse will establish a connection automatically. While that’s the case, if you encounter any issues, you can long-press the DPI button for about 5 seconds. Any further trouble, consider restarting your PC.
Install and Configure Macros with Razer Synapse 3
This is the solution you want to configure for your extra keys on the sides of the mouse. To use Synapse 3 to set up a macro, simply follow the guidelines below.
- Download, and run Razer Synapse 3 on your PC, and connect your mouse
- On the “Macros” tab, click on the = “+” button to add a new macro.
- Enter the name for the macro and select the key(s) you’d want to perform the action
- Then click on the “Save” button.
- Now navigate to the “Mouse” tab and select the button you want to assign a macro to.
- After assigning the macro, click on “Save” and you’re all done.