Razer Naga Trinity Not Lighting Up: How to Fix

The Razer Naga Trinity is a wired gaming mouse released by Raze in 2018; it was specifically designed for MOBA and MMO gamers. Some of its features like a 5G optical sensor true 16,000DPI, and interchangeable side plats make it one of the all-time favorites for gamers looking for a mouse just under $150.

If you happen to have one of these beauties but can’t get it to work as it’s not lighting up, there’s no need to worry. In this article, we’ll be giving a simple tutorial on how to fix your Naga Trinity if it’s not lighting up. However, before we get into that, let’s discuss some of the possible causes so you know the ones you can avoid going forward.

Razer Naga Trinity Not Lighting Up: Possible Causes

The Naga Trinity is an absolute monster for a mouse, as such, any problem that could cause it to stop lighting up is probably permanent and you won’t be able to fix it – unless it’s a software issue of course.

• The System’s Mouse Driver is Outdated

The driver is always the first culprit when it comes to hardware components not working properly. If your mouse driver happens to become outdated for your current PC’s OS, your PC may stop recognizing the mouse, as such, it won’t light up. You’ll need to check your system’s device manager to see the status of the mouse driver – we’ll discuss this in detail in the “How to Fix” section.

• Outdated Razer Synapse

Having an outdated Razer utility app can be the reason behind your mouse struggles. Simply launch the program, and check for updates to either solve or rule out the possibility of this being the cause of the issue.

• Incorrect Surface Calibration

Sometimes, you may be operating on the wrong mouse surface calibration, as such it’ll cause your Let light from working overtime. If this is the problem you’re facing, you can fix it by resetting the device.

• Damaged Cable or USB Connection Port

Although this should be one of the least of your worries, and probably the last thing you want to consider, it’s not something that can be completely ruled out. If you happen to have been mishandling the device for a while, then chances are you’ve stretched the cable, now part of it is either cut in the wire or in the circuit board.

Similarly, if your USB connection port happens to be having issues has started having issues, you may experience temporary failure in the mouse’s connection. To confirm if it’s a pot issue, you can simply switch ports, however, a damaged mouse cable means your device may be out of commission.

• Damaged LED Light

Sometimes there’s the case of the LED light inside the mouse going out of commission, causing it not to light up. In this case, you’ll want to contact customer support to get a replacement especially if your warranty is still active.

Razer Naga Trinity Not Lighting Up: How to Fix

If you’re the issue being faced with your Razer Naga Trinity is not software-related, chances are that you’re most likely not going to be able to get a fix – the next best thing is to activate your warranty via customer support.

• Check if Your PC’s Mouse Driver is Updated

Most of the time when there is no hardware issue, this is often the solution that gets things done. You can check and update your PC’s driver with the following steps. 

1. Press the Windows key or click on the “Start” icon at the bottom left corner
2. On the search bar, type in “Control Panel” and open it.
3. While in the control panel, locate the search bar at the top right corner and search for “Device Manager” and open it.
4. On the device manager menu, locate “Mice and pointing devices” You should see two mouse drivers – one for your laptop’s touchpad and the other for your wired mouse controller.
5. Right-click on any, select “Update driver” and choose Search automatically for drivers. When done with the first, do the other.

You can also choose to update your PC’s driver by installing Driver Easy and following the system prompts.

• Check if Your Razer Synapse is Updated

First, you want to understand that the program periodically checks for updates and installs them when available. However, if this function is turned off, you’ll need to manually search for updates. To do this, simply launch the app and navigate through Menu >> About >> Check for Updates. If there’s an update available, click on the “Update Now” button to have it installed.

• Reset Your Mouse

This is often the solution when your device happens to be having a calibration issue. There are two ways in which you can reset the Naga Trinity; through the Razer Synapse, and with the mouse itself.

Resetting the Naga Trinity with Razer Synapse

1. Launch Razer Synapse, and click on the “Devices” tab.
2. Next, select “Raze” Trinity from the list of devices, and click the “Reset” button.

Resetting the Naga Trinity by Itself (Mouse)

1. Long-press the left, middle, and right buttons on the mouse (M1, scroll wheel, and M2) for about five seconds.
2. The mouse should begin flashing to confirm the reset operation.